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I sought Giles’ support to assist us to resolve a conflict between two employees within our company. Having an external person come in and help staff communicate more effectively with one another during times of increased stress and anxiety was the correct decision for our organisation and Giles was, beyond doubt, the best person for the job. I would have no qualms in calling upon his services should I ever require external support again. His level of professionalism, patience and support was quite exemplary. The feedback he provided me as a Senior Manager was also extremely useful and he worked closely with all staff involved to ensure that everyone felt their voices could be heard.
A Duncan – Independent School Head

Following breakdown in working relationship between two employees, it became stressful and difficult for everyone involved to communicate effectively to resolve the resulting conflict in the workplace. Formal procedure had been undertaken which failed to resolve situation. Following agreement with parties involved, our company turned to the services of Giles Woolfson for formal mediation to assist in resolving difficult situation. Mediation offered a practical and respectful solution. With Giles’ support, those involved openly discussed issues and agreed to create a resolution to resolve their difference and work towards rebuilding a working relationship.
S. Leslie, HR
Fuel Distribution Company

Giles was a pleasure to work with, he was very professional and flexible to our needs. The individuals involved both commented on his fair and constructive approach during the mediation session and the issues that led us to this intervention appear to have been resolved. I would not hesitate in recommending Giles.

HR Manager, Ayr

April 2, 2018

Workplace banter can be a problematic area. Different people have different views about what is acceptable. Words which would have gone unchallenged in the past, and which many people may have viewed as "banter", in a number of cases will now be almost universally unacceptable.

The problem can be that sometimes people are not aware of changes in what is acceptable. This can result in comments, perhaps intended to be humorous o...

September 10, 2017

Are you an employee who is being asked to take part in mediation? Are you very sceptical of the idea? Can you think of nothing worse than being in the same room as your colleague?

Mediation is difficult, there's no doubt about it. A workplace mediation might be taking place in the context of a grievance procedure which is either about to start, in the process of being carried out or been completed. The problem often is that a g...

March 25, 2017

In a typical workplace mediation, the only people present will be the parties and the mediator. However, sometimes issues have moved on to a stage where lawyers are involved.  This could be the case where the employment relationship continues and also where an employee has resigned or been dismissed. In either case the employee may have raised employment tribunal proceedings. 

In these mediations lawyers play an essen...

January 30, 2017

HR professionals play a very important part in helping achieve the resolution of workplace disputes.  Often HR will be the first point of contact for an aggrieved employee.  It may be that at that point all the employee wants is a private conversation with HR, with nothing further to happen. Alternatively, HR may suggest an informal resolution and may facilitate a discussion to that effect. There is always the option of a form...

January 23, 2017

Being bullied massively impacts on a person’s life, and not only at work but also their home life. Bullying at work can take many forms, from leaving endless post-it notes on a desk with unreasonable demands, to repeatedly undermining a colleague in team meetings, to shouting and swearing and even reducing a colleague to tears. It happens, and it happens frequently.

There is a saying that “one person’s bullying is another perso...

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