© 2016 Giles Woolfson. All rights reserved. 


At Workplace Mediation Scotland we provide a specialist workplace mediation service for organisations who have employees in Scotland. We understand that a dispute between members of staff, or between employees and your organisation, is damaging for all concerned. We know how to use mediation to help people resolve their differences in a confidential setting.

Giles Woolfson is a workplace mediator based in Glasgow and is a solicitor specialising in employment law. His aim is simple: engage with those involved to help find a solution, whether the problem is between employees or with the organisation itself. Workplace mediation involves a unique kind of process which significantly increases the prospect of a resolution. 

You are welcome to contact us and speak directly with Giles who is happy to discuss matters with you. 

"I raised a grievance after being bullied at work. The grievance process did not help to make the situation better, but mediation allowed me to be heard and understood."

Workplace Mediation

Mediation is often the best alternative to a grievance process which isn't working. The employees speak directly with each other. This creates a unique environment and opens up the possibility of outcomes which hadn’t previously been considered.


Workplace mediation can be used to resolve many situations, including personality clashes, workplace bullying, harassment, discrimination, stress at work and contractual disputes. Mediation can help two employees, or a whole team. 

Where legal proceedings have been raised, workplace mediation can be used to find a resolution acceptable to the employee and the organisation which avoids the uncertainty, risk, cost and time associated with legal action.

April 2, 2018

Workplace banter can be a problematic area. Different people have different views about what is acceptable. Words which would have gone unchallenged in the past, and which many people may have viewed as "banter", in a number of cases will now be almost universally unacceptable.

The problem can be that sometimes people are not aware of changes in what is acceptable. This can result in comments, perhaps intended to be humorous o...

September 10, 2017

Are you an employee who is being asked to take part in mediation? Are you very sceptical of the idea? Can you think of nothing worse than being in the same room as your colleague?

Mediation is difficult, there's no doubt about it. A workplace mediation might be taking place in the context of a grievance procedure which is either about to start, in the process of being carried out or been completed. The problem often is that a g...

March 25, 2017

In a typical workplace mediation, the only people present will be the parties and the mediator. However, sometimes issues have moved on to a stage where lawyers are involved.  This could be the case where the employment relationship continues and also where an employee has resigned or been dismissed. In either case the employee may have raised employment tribunal proceedings. 

In these mediations lawyers play an essen...

January 30, 2017

HR professionals play a very important part in helping achieve the resolution of workplace disputes.  Often HR will be the first point of contact for an aggrieved employee.  It may be that at that point all the employee wants is a private conversation with HR, with nothing further to happen. Alternatively, HR may suggest an informal resolution and may facilitate a discussion to that effect. There is always the option of a form...

January 23, 2017

Being bullied massively impacts on a person’s life, and not only at work but also their home life. Bullying at work can take many forms, from leaving endless post-it notes on a desk with unreasonable demands, to repeatedly undermining a colleague in team meetings, to shouting and swearing and even reducing a colleague to tears. It happens, and it happens frequently.

There is a saying that “one person’s bullying is another perso...

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