THE ROLE OF HR IN MEDIATION
HR professionals play a very important part in helping achieve the resolution of workplace disputes. Often HR will be the first point of contact for an aggrieved employee. It may be that at that point all the employee wants is a private conversation with HR, with nothing further to happen. Alternatively, HR may suggest an informal resolution and may facilitate a discussion to that effect. There is always the option of a formal grievance being raised. It is very important fo